For us to know that you have a valid subscription we link your account to your IP. This way VPN will be enabled on every gaming device you configure our DNS servers with. If you have not set up a device yet you can learn how to do so here.
For example:
- Your IP is 99.229.65.177
- You sign up to VPN and create your subscription.
- Any gaming device coming from 99.229.65.177 will now be recognized as having a valid subscription attached and will benefit from VPN.
In some cases when checking your account on my.gamevpns.com you may notice that VPN is not enabled on your network. This can happen in a few cases:
- Your IP changed - This can happen after internet/power outages or when your ISP periodically changes the IP's for its customers which is completely normal. Just use the "Activate VPN" button to re-associate your new IP to your account.
- You are visiting my.gamevpns.com while using a VPN - Using a VPN changes your IP to one that we do not recognize. Make sure to turn OFF your VPN and refresh the page to confirm VPN is enabled on your network.
- You are visiting my.gamevpns.com while on a different network like a mobile network or at a different location than usual - For example, you are a at a friend's home. If you would like to activate and use VPN on this network simply use the button.
In general if something isn't working we first suggest double checking my.gamevpns.com to confirm VPN is enabled on your network.